Now hiring a Guest Service Representative at the Moxy Madison Downtown.

Join our team, a 2025 USA Today Top Workplace Winner!
Starting at $16.00/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays

Open to morning and evening shifts

Why You’ll Love Working Here

The Hotel Guest Service Representative Part Time position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide, A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

Job Summary:
We’re on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. You’ll be the first face our guests see—and the one they’ll remember. Whether you’re welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, you’ll be at the heart of the Moxy experience.

What You’ll Do:

Welcome and check-in guests at the bar with style and personality
Provide exceptional guest service with a friendly, can-do attitude
Assist with reservations, room assignments, and guest inquiries
Promote hotel features, local attractions, and food & beverage offerings
Handle guest issues efficiently and with a positive approach
Support other departments as needed—this is a team sport!
Option to cross-train as a bartender (Yes, you read that right!)

Who You Are:

Outgoing, personable, and full of energy
Love engaging with people from all walks of life
Thrive in fast-paced, ever-changing environments
Organized, dependable, and able to multitask
Hospitality experience a plus—but not required
Bartending experience or interest in learning is a bonus
Flexible availability, including nights, weekends, and holidays

Why Join Us:

Fun, vibrant work culture—seriously, it’s not your typical hotel gig
Growth opportunities, including the chance to move into full-time
Cross-training in bartending and other areas of the hotel
Hotel discounts and perks
Be part of a team that values personality just as much as professionalism

Ready to join the party and bring the Moxy spirit to life? Apply now and show us what you’ve got!

What Will You Get At NCG Hospitality?
The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation busines and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

Compensation: $16.00 per hour

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#whyNCG

Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your career with several locations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!