Hotel Group Coordinator, Moxy Madison Downtown

Join a 2025 USA Today Top Workplace Winner!
Starting at $18-$20/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, and occasional weekends

Open to both Morning and Evening shifts

Moxy boldly breaks the rules of a conventional hotel stay, starting with check-in at the Bar. Communal play spaces and a central bar serve double duty as the front desk, delivering a unique, playful experience.

Why You’ll Love Working Here

The Hotel Group Coordinator position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.

We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Moxy Madison Downtown.

How do I make an impact on my team?

Our Hotel Group Coordinator creates and maintains lasting relationships with guests, serving as the primary contact for all hotel group contracts. They provide exceptional service by preparing and following up with groups to ensure their stay is nothing short of memorable.

Make daily contact to potential customers via in-person visits, telephone calls and written correspondence
Assist with internet prospecting and brand website opportunities
Ensure that all functions/groups are adhered to according to contracts
Coordinate with front desk staff and management the check-in procedures and room assignments for hotel groups upon their arrival date to ensure contract terms and requests are met
Act as the onsite contact for daily and weekly property meeting room functions ensuring all their needs and requirements have been met
Assist the Food and Beverage staff with room refreshes, serving lunch, and room turns

What does success look like in this role?

Two-year degree or equivalent related work experience
Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Excellent customer service skills to include problem-solving and complaint resolution
Intermediate word processing, database and spreadsheet skills

What Will You Get At NCG Hospitality?
The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

Career Development

Personalized career pathing and skill development
Leadership and mentorship programs
Educational and certification reimbursement

Team Member Perks

Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
Catch of the Day – earn bonuses for going above and beyond to support team and guests
Everyone Sells – earn cash for bringing in business to our properties
Paid Volunteer hours – Earn money for community service

Health & Wellness Benefits

Medical, dental, and vision plans
Paid sick time and Paid Time Off
Virtual telehealth access and employee assistance resources
Monthly health and fitness reimbursement programs

Financial Support

Same-day pay options
Referral bonus – earn cash for bringing great team members
401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us?

Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

Compensation: $18.00 - $20.00 per hour

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Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your career with several locations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!