The Madison East DoubleTree is looking for a dynamic leader to join our team as a Hotel Front Desk Manager, with a strong focus on creating exceptional guest experiences and driving team success.

**$2,000 Sign On Bonus!**

Discover Your Future with NCG Hospitality
NCG Hospitality is a privately owned property management company with over 45 years of proven success. We pride ourselves on creating exceptional guest experiences and fostering a workplace culture where our people thrive.

Our achievements include:

Award of Excellence 2022 and 2023
Exceptional Service Champion 2023
Annual Brighter Together Award 2023
Make It Right Award 2024

This position is for the DoubleTree by Hilton – Madison East, a stunning, fully renovated hotel featuring 226 luxurious guest rooms and suites, 9,500 sq. ft. of versatile meeting and event space, and modern architecture that sets the standard for comfort and style. With top-tier guest amenities and exceptional service at the heart of everything we do, this is your opportunity to be part of something extraordinary.

Why You’ll Love Working with Us
At NCG Hospitality, we invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

About the Role
As a Hotel Front Desk Manager you will play a vital role in creating memorable experiences for our guests while inspiring and leading our team to achieve operational excellence. You’ll oversee the daily operations of the front office, ensure exceptional service delivery, and collaborate with other departments to uphold the high standards of the DoubleTree by Hilton brand.

Key Responsibilities

Leadership & Team Development:
- Lead, mentor, and inspire a dynamic team of guest service professionals.
- Provide consistent coaching and feedback to help team members grow and succeed.
Guest Experience:
- Act as the face of the hotel, resolving guest concerns promptly and exceeding expectations at every opportunity.
- Elevate service standards by implementing guest-centric initiatives and addressing feedback with proactive solutions.
Operational Excellence:
- Manage front office operations, including scheduling, staffing, and resource allocation.
- Ensure seamless collaboration with other departments to uphold the guest experience and drive operational efficiency.
Problem Solving & Decision Making:
- Handle escalated guest issues with professionalism and creativity, ensuring timely resolutions.
- Proactively identify and implement solutions to enhance team productivity and guest satisfaction.
Safety & Compliance:
- Maintain a safe and secure environment by adhering to safety standards and policies.
- Conduct regular audits to ensure compliance with company, brand, and regulatory guidelines.

What We’re Looking For
We’re seeking a passionate leader who thrives in a fast-paced environment and is committed to delivering unparalleled guest experiences. Our ideal candidate has:

Proven leadership experience, preferably in hospitality or a guest-facing role.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and a guest-first mindset.
Flexibility to work varied shifts, including weekends and holidays.
A track record of fostering team collaboration and achieving measurable results.

Why Join the DoubleTree by Hilton Madison East?
Professional Development:

Dedicated training and development with opportunities for growth.
Educational and professional certification assistance.
Career advancement opportunities with NCG Hospitality, a company that owns multiple name-brand properties across the country.

Paid Sick Time & PTO:

Paid time off and anniversary day off with pay.
Paid volunteer hours → Earn money for community service!

Health & Wellness:

Health, dental, and vision plans.
Virtual telehealth services.
Health and fitness monthly reimbursement program.

Team Member Travel Perks:

Worldwide hotel stays starting at forty nine dollars per night (rate based on availability and property brand).
Free night stays at NCG Hospitality hotels.

Financial Benefits:

Same day pay
401(k) retirement plan with a 100% match on the first 3% and 50% match on the next 2% of team member contributions.
"Catch of the Day" program → Earn money for helping other team members and guests!
"Everyone Sells" program → Earn money for bringing in business to our properties!
Referral program for team members.

Join us in creating unforgettable guest experiences and contributing to a team that values your talents and celebrates your success. Apply today and grow your career with NCG Hospitality!

(if you already have a resume on Indeed)

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I acknowledge that the company may subject individuals to drug and/or alcohol testing as set forth in its Drug and Alcohol Testing Policy and Program and that a copy of this Policy is available for inspection upon my request. I further acknowledge and consent that if I am made an offer of employment, I may be required to undergo and pass a pre-employment drug test before commencing employment at the company.*

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#whyNCG

Why work at NCG Hospitality? Here are the top 4 reasons to work at NCG Hospitality:

Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.

Rewarding opportunities for your career with several locations and positions to choose from.

There is always time for fun: We celebrate our Team Members and reward their successes.

Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!