Evening Hotel Guest Service Representative
Full Time • Glendale Home2 Suites
Evening Hotel Guest Service Representative Glendale Home2 Suites
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Starting at $16.50 hour, experienced candidates may qualify for a higher wage
Starting at $16.50 hour, experienced candidates may qualify for a higher wage
Must be available to work 2pm-10pm 5 days a week, including weekends
Must have a minimum of 1 year in customer service, preferably hospitality but not required
Your New Adventure
The Evening Hotel Guest Service Representativeposition is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued.
TheGlendale Home2 Suitesis proudly managed by NCG Hospitality, an award winning third-generation, family-owned property management company with over 45 years of success. We operate more than 30 nationally recognized brands like Hilton, Marriott, Restaurants, and a Conference Center — all while staying true to our core values: Growth, Fun, Trust, and Responsibility.
How You’ll Make An Impact
The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
The Evening Hotel Guest Service Representative provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out and interacting with guests in a friendly and professional manner to create a memorable personalized experience.
- Uses property management system to make reservations, check-in and checkout guests, process payments, maintain cash drawer and operate office equipment
- Provides highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed guest expectations
- Quickly and empathetically responds to guest issues with resolutions that may require thinking "outside of the box"
- Demonstrates the use of sales techniques to effectively sell the property and maximize occupancy and revenue
What Success Looks Likes
- Customer service experience
- Accurate cash handling experience
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Positive attitude, outgoing, friendly
- Ability to work effectively and efficiently in a fast-paced setting
Why You’ll Love Working Here
We believe in creating an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Glendale Home2 Suites.
We believe in creating an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the Glendale Home2 Suites.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $16.50 per hour
(if you already have a resume on Indeed)
Or apply here.
Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.
Rewarding opportunities for your career with several locations and positions to choose from.
There is always time for fun: We celebrate our Team Members and reward their successes.
Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!