Hotel Guest Experience Ambassador
Full Time • AC Madison Downtown
Hotel Guest Experience Ambassador, AC Madison Downtown
Join a 2025 USA Today Top Workplace Winner!
Starting at $18-$20/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Starting at $18-$20/hour, experienced candidates may qualify for a higher wage
Flexible availability required on Monday to Friday, Weekends, and Holidays
Open to Morning and Evening shifts
Why You’ll Love Working Here
The Hotel Guest Experience Ambassador position is more than a job, it’s a path to a fulfilling adventure, one that you direct and we guide. A place where your impact matters, your growth is supported, and your contributions are valued. We'll invest in you, providing tools, resources, and mentorship to help you succeed all while staying true to our core values of Growth, Fun, Trust, and Responsibility.
We take great pride in the inclusive environment we’ve created attributing to our award-winning status, an experience in which team members at every level are fully engaged and can see the relationship between their job responsibilities and the overall success of the AC Madison Downtown .
How You’ll Make An ImpactThe Hotel Guest Experience Ambassador provides courteous, prompt service to our guests by answering the property’s phones, making reservations, checking guests in/out, and interacting with guests in a friendly and professional manner to create a memorable personalized experience
- Greets and welcomes guests upon arrival, offering personalized and friendly interaction.
- Actively engages with guests in the lobby while they wait for service, providing updates or answering questions.
- Assists guests with directions, property information, and frequently asked questions.
- Coordinates with front desk, valet, housekeeping, and other departments to ensure seamless guest experiences.
- Monitors lobby traffic and guest flow to identify opportunities to enhance comfort and service efficiency.
- Provides recommendations for local attractions, dining, transportation, and hotel amenities.
- Maintains lobby appearance, ensuring the space remains clean and inviting.
- Addresses guest concerns or service gaps by immediately notifying the appropriate department or leadership.
- Communicates with guests and responds to requests via the Marriott GXP System
- Assists with special guest requests and supports VIP or high-profile arrivals when applicable.
- Upholds brand standards and high service expectations.
What Success Looks Likes
- Willingness to openly embrace and actively demonstrate the company’s Vision, Mission, Values, Culture, and Operating Philosophy.
- Strong customer-service orientation with excellent interpersonal skills.
- High knowledge of the immediate area is required.
- Prior hospitality, concierge, or guest-service experience preferred.
- Ability to multitask and remain calm during high-traffic periods.
- Strong communication skills and comfort initiating guest interactions.
- Strong attention to detail, organization, and follow-up abilities.
- Professional image in dress and mannerisms
- Ability to stand for extended periods and maintain an active lobby presence.
What Will You Get At NCG Hospitality?
The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
The AC Madison Downtown is proudly managed by NCG Hospitality, an award winning, family-owned third generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.
Career Development
- Personalized career pathing and skill development
- Leadership and mentorship programs
- Educational and certification reimbursement
Team Member Perks
- Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
- Catch of the Day – earn bonuses for going above and beyond to support team and guests
- Everyone Sells – earn cash for bringing in business to our properties
- Paid Volunteer hours – Earn money for community service
Health & Wellness Benefits
- Medical, dental, and vision plans
- Paid sick time and Paid Time Off
- Virtual telehealth access and employee assistance resources
- Monthly health and fitness reimbursement programs
Financial Support
- Same-day pay options
- Referral bonus – earn cash for bringing great team members
- 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%
Ready To Grow With Us?
Visit ncghospitality.com to explore all current openings and view this short video on Who Is NCG Hospitality.
NCG Hospitality is proud to be an Equal Opportunity Employer.
Compensation: $18.00 - $20.00 per hour
Apply here.
Mission and Core Value: At NCG Hospitality, we strive to be the best and offer you the best career.
Rewarding opportunities for your career with several locations and positions to choose from.
There is always time for fun: We celebrate our Team Members and reward their successes.
Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!